Refund & Cancellation Policy

We want every family to feel confident choosing XCurio Academy. This policy explains what happens if your plans change.

Free trial classes

Trial classes are free and come with no obligation to register. If you can’t attend a trial you’ve booked, please let us know at least 24 hours in advance so we can offer the spot to another family.

Withdrawing from a program

• Before the first class: you will receive a full refund.
• After classes have started: if you withdraw before the third class of a term, we will refund the classes that have not yet taken place, less an administration fee of $__.
• Later in the term: withdrawals after the third class are not eligible for a refund, but we’re always happy to talk through options.

Missed classes

If your child misses a class, we will share what was covered so they can catch up and offer a make-up session when space allows. Missed classes are not refunded.

Classes cancelled by XCurio

If we need to cancel a class (for example, because of instructor illness or severe weather), we will let you know as early as possible and offer a make-up class, a credit, or a refund for that class.

How to request a withdrawal or refund

Email education@xcurioacademy.com with your child’s name, their program and the reason for your request. Approved refunds are issued to the original payment method within 10 business days.

Questions

Call us at (647) 556-2736 or send us a message. We’re happy to help.